Please fill out the Red Tag form below to start the RMA process on defective devices that are being replaced at a venue.
After submitting form, package the red tagged device using the return UPS shipping label that was included with the replacement, and hand it over to the on-site contact who will ship the package back to the VIT Depot. Make sure you also list the contact’s name and phone number that received the package in your CMS dispatch notes.
If you need to submit Red Tags for more than 5 devices, you will need to refresh this page after submitting the first 5 and fill out the form again for the additional devices.
VIT Depot Address
TOURtech/Live Nation VIT Depot
1723 Roundrock Drive
Raleigh, NC 27615