Privacy Policy

Privacy Policy – Effective as of March 30, 2018:

  1. Introduction

This website is owned and operated by TOURtech Support, Inc. and its affiliates (collectively, “TOURtech, “we” or “us”). This Privacy Policy applies to, and any other website offered by us, which references or links to this Privacy Policy (the “website” or “websites”). This Privacy Policy is only for our websites. A separate privacy policy applies if you are linking to a TOURtech-enabled network service and Wi-Fi hotspot connection at an event or public venue.

  1. Types of Information Collected

Personal Information

At this website, we may collect both personal information and technical information. Personal information describes information from which you may be identifiable. Personal information relates to an individual consumer or business contact. We may collect the following personal information from you: name, address, telephone number, email address, and credit card or financial account information. We don’t require that you provide this information to us in order to view our website or have access to its content. We may, however, collect personal information if you rent equipment or purchase any products or services through this website, if you voluntarily sign up to be on our mailing list or create an online account with us, or if you email us.

By initiating any activity or transaction that uses financial information on our website, you consent to providing your financial information to our service providers processing the transaction. The financial information collected through the website, like credit card numbers and expiration dates, is transmitted directly from you to the payment processing company. We do not view or store it.

Technical Information

Technical information relates to such things as how many people visit the website, which pages they access, the information they download, the type of browser and operating systems they use, the name of their internet service provider, device type used to access the website (i.e., computer or mobile device), geographical data, the click path taken through the website, use of features or applications on the website, and other information of this general type. When you visit our website we will automatically collect technical information and combine it with similar information collected about all other visitors to the website. By collecting this information we learn how best to develop our website to meet the needs and desires of our customers and visitors.  We also collect this information for security purposes, to facilitate website navigation, to personalize your experience while visiting the website, to maintain and help diagnose problems with our website, to build up marketing profiles, to aid strategic development and to help administer and audit usage of the website.

  1. Methods of Information Collection

As noted above, only technical information is collected from people who just visit this website and do not take any further actions on the website. Users who purchase through the website, email us, sign up for mailings, or other communicate with us online will usually be required to provide personal information to us. Without this personal information, we would be unable to respond to your inquiries, purchase orders, and/or requests.

  1. Cookies and “Passive” Collection of Information

Whenever you visit or interact with the website, we, as well as our service providers, may use assorted technologies that automatically or passively collect information about how the website is accessed and used. For example, this website will use “cookie” or similar technology from time to time. Cookies are pieces of information that are placed on an individual visitor’s hard drive for the purpose of keeping records. Cookies can enhance your online experience by saving your preferences while visiting a particular website. If you do not wish to have cookies placed on your computer, the “help” portion of your browser’s toolbar will tell you how to prevent your browser from accepting any new cookies, how to disable cookies altogether, how to delete cookies once they have been placed on your computer and how to have your browser notify you when a new cookie has been received. Although you may take advantage of these features of your browser when visiting or viewing this website, please remember that without cookies, you may not be able to take full advantage of the features at this website, and we would encourage you to leave these cookies activated during your visit.

  1. Do Not Track Requests; Third Party Tracking

We do not presently have the capability to omit you from usage analytics to the extent your browser only sends us a “do not track” message and does not otherwise screen you from tracking without any action on our part. Third parties, other than our vendors (such as our website analytics provider), do not have authorization from us to track which websites you visited prior to and after visiting the website. That said, we cannot control third party tracking and there may be some third party tracking that occurs without our knowledge or consent.

  1. How TOURtech Uses Your Personal Information

We collect and use your personal information for a variety of business purposes, including to communicate with you and respond to your requests, to provide the products and services that you request, to communicate with you about our products and services, to fulfill and complete your transactions, to provide you with information about your products, services and offerings, to administer, to manage and respond to feedback and other questions, to comply with applicable laws and regulatory obligations, and to do all things necessary to administer, protect, improve and manage the website.

For example, if you rent equipment through this website, we use your personal information to set up your account and/or process your order. If you email us, agree to follow-up contact by TOURtech or ask to be placed on mailings lists that this website may maintain, we may contact you. For example, you may receive marketing and promotional materials, we may respond to your comments or questions or we may contact you if necessary during the course of processing a product or service you requested through our website. In addition to the uses listed above, we may use your personal information to improve our marketing and promotional efforts, as part of a statistical website usage analysis, and/or to improve the features and content of this website. We may also use your personal information to assist in delivery of content that is customized to your interests. This type of customized content may eventually include such things as banners and product information. We do not collect personal information on an automatic basis, but we may combine technical information (which is automatically collected) with your previously submitted personal information.

  1. Disclosure of Information to Third Party Service Providers

TOURtech, during the course of our business, uses third-party companies and individuals to perform a variety of functions, such as financial institutions that assist us with payment transactions, and shipping companies to deliver rented equipment. We may disclose your personal information to third parties to protect the security and integrity of the website, to correct technical problems and malfunctions on the website, to technically process your information, to provide products and services, to help us market our products and services, to provide analytics or to take precautions against liability. We may also share information with our professional advisors (including lawyers and accountants) that assist us in carrying out our business activities.  These third parties may have access to information, both personal and technical, that is collected through this website.

  1. Disclosure of Information to Other Third Parties

We reserve the right to transfer any information we have about you in connection with a sale, merger, consolidation, change in control, transfer of assets, reorganization or liquidation of our business.  TOURtech and this website may disclose personal or technical information in cases where we believe in good faith that it is necessary to prevent a crime or an injury or financial loss to ourselves or to third parties. In addition, we may disclose any and all information required pursuant to a court order, subpoena or otherwise required by law, treaty or regulation or if requested by a law enforcement agency or government entity. We also may disclose your personal information to third parties if we have reason to believe that disclosing such information is necessary to conduct investigations of possible breaches of law, to cooperate in any legal investigation, or to identify, contact, or bring legal action against someone who may be violating any agreement with us, including our Terms of Use. We may also disclose personal and technical information to third-party service providers, as described above. We may disclose personal or technical information about those people who contact us through the email features of the website or sign up for our mailing lists.

  1. Your California Privacy Rights

TOURtech does not share your personal information with third parties for their direct marketing purposes.

  1. Children

This website is not intended for minors. TOURtech does not knowingly collect personal information from children under the age 13. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make reasonable efforts to delete such information from our records right away.

  1. Access to Your Personal Information and “Opt Out” Procedures

If you want to update or correct your contact information with us, please contact us using the telephone number or email at the end of this Privacy Policy.

If you receive any promotional email communication from us, you will be given the option to “unsubscribe” from receiving further email communications from us at any time.  Your option not to receive promotional and marketing material will not preclude us from corresponding with you, by email or otherwise, regarding your existing or past business relationships with us, and will not preclude us from accessing and viewing your personal information in the course of maintaining and improving the website and our services.

  1. Where We Will Transfer Your Personal Information

We are headquartered in the United States and this website is intended for a United States audience. If you are located outside of the United States, be advised that any information you provide to us will be transferred to and stored in the United States and that, by submitting information to us, you explicitly authorize its transfer and storage within the United States. We will protect the privacy and security of personal information according to this Privacy Policy regardless of where it is processed or stored.

Unfortunately, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your personal information transmitted to the website and any transmission is at your own risk. Once we have received your personal information, we will use reasonable efforts to implement procedures and security features designed to try to help prevent unauthorized access. We are not responsible for any circumvention of security features or privacy settings we provide. 

  1. Links to Other Sites

TOURtech does not guarantee the quality, content or availability of any third-party website to which a link may be provided. Any links are made available as a convenience, and you agree to link to third-party sites at your own risk. Other websites have different privacy policies. Please be aware when you leave this website and review the privacy practices of any other site that collects personal information.

  1. Changes to this Privacy Policy

This Privacy Policy may change from time to time. Please check this policy when you visit the website. We will notify you of changes to the policy by posting updated versions of this Privacy Policy on the website. Your continued use of the website following the changes to our Privacy Policy means you accept those changes. If you do not consent to our practices as described in the revised version of the Privacy Policy, please do not use the website.

  1. How To Contact Us

For privacy inquiries, please contact us at (919) 261-1110 or